Cookie Policy

1. What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your actions and preferences (such as login status, language, and settings) so you don’t have to re-enter them each time.

2. Types of cookies we use

We may use the following categories of cookies and similar technologies:

• Strictly necessary cookies – required for the website and workspace to function (for example, session and login cookies).
• Preference cookies – remember settings such as theme (light/dark) and UI preferences.
• Analytics cookies – help us understand usage patterns so we can improve performance and UX.
• Security cookies – help detect abuse, protect sessions, and maintain integrity of requests.

At this stage, {{COMPANY_BRAND_NAME}} does not use cookies for behavioral advertising or third-party marketing tracking.

3. Strictly necessary cookies

These cookies are essential to:

• Authenticate your session after SSO login
• Maintain your workspace session while you navigate
• Apply basic security protections

Without these cookies, the service may not function correctly. They are generally set in response to actions you take, such as signing in, loading your workspace, or saving configuration.

4. Analytics & performance

{{COMPANY_BRAND_NAME}} may use privacy-respecting analytics tools to understand which features are used, how often, and where performance issues occur. We focus on:

• Aggregated usage statistics (not individual behavior profiling)
• Error rates and response times
• Anonymous or pseudonymous identifiers where possible

If and when third-party analytics are used, we will choose providers that offer strong privacy controls.

5. Cookies in the workspace vs. marketing site

We distinguish between:

• Marketing site cookies (e.g., on www.logisent.ca or landing pages)
• Product/workspace cookies (e.g., on app.logisent.ca)

The workspace relies more heavily on session and security cookies to keep your account and data safe.

6. Third-party services

Some features may integrate with third-party services (for example, SSO providers or publishing APIs). Those services may place their own cookies or similar technologies when you interact with them.

You should review the privacy and cookie policies of those third parties for more details.

7. Managing cookies

You can control cookies in several ways:

• Adjust your browser settings to block or delete cookies
• Use the cookie banner or settings (where available) to opt in/out of categories
• Use private/incognito browsing modes

Please note that blocking certain cookies (especially strictly necessary ones) may cause parts of the service to stop working correctly.

8. Do Not Track (DNT)

Some browsers offer a “Do Not Track” (DNT) signal. At this time, {{COMPANY_BRAND_NAME}} does not guarantee that we respond to all DNT signals, but we aim to minimize tracking and avoid invasive third-party advertising cookies by design.

9. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our product. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice.

10. Contact us

If you have questions about this Cookie Policy, you can contact us at:

{{COMPANY_LEGAL_NAME}}
{{COMPANY_CITY}}, Québec, Canada
Email: {{COMPANY_LEGAL_EMAIL}}